Project Understanding and Scope Confirmation
We know that our clients come to us with varying levels of technical knowledge. Some are more versed than others in the technology world. But what they all come to us with is an understanding of what they need to improve their business. To know those needs we work hard to document what our client’s objective is. We ask questions and make suggestions so that the outcome will be better than ever expected. Once we know what you want, we put it in writing so that you have documentation about what you are getting. We use the industry standard scope of work (SOW) process to accomplish this.
Time and Cost
By understanding the scope of the project, the estimate of time and cost becomes more accurately measured. At MessageMuse we want you to feel confident that you will get the project described in the SOW for the price quoted. And as with all projects we are happy to sign a non-disclosure agreement.
Project Plan & Kick-Off Meeting
Any project requires planning and the setting of critical dates for work to be completed on time. In the technology arena, project planning becomes a critical part of the process. Our team of experts works together to plan implementation, lay out what will be needed to accomplish the tasks, and assigns milestone dates to your project. We manage the process of design through implementation using the project management software Basecamp so that all members of the team are up to date in the development of work to be done. We can also give you access to your project’s progress. We work closely with our clients to keep them informed of progress and critical periods that will require their participation in review and approval. This strict protocol is needed to deliver your project on time and to your satisfaction.
Development & Project Communication
We have dedicated project managers who will work directly with you to keep you apprised of work progress and to answer any questions that may arise. Our projects are developed on a staging server that does not have our domain name associated with it. We communicate with you through your preferred method: phone, email, Skype or GoToMeeting.
Functionality, Front End Browser and Device Testing
Quality control is our expertise. We have dedicated staff members who check functionality and front end browser testing on all major devices such as IE8+, Chrome, Safari and Fire Fox. We have all the latest modern smart phones and tablets for our team to run QA/QC. Furthermore, we let you use your product as part of the test so that you can try it out for yourself. Since you are the expert in your business needs, we want you to have the final say.
Warranty & Bug Hunt
MessageMuse takes pride in our work and we are proud to stand behind what we deliver to you. We offer a three-month post production warranty on issues that fall within our scope of work for intact code. We respond quickly to any urgent inquiries and provide exceptional customer service support. We know that your satisfaction makes for a happy customer and a happy customer bring us more business.
Give our process a try. We can build an exceptional product using effective processes for delivery. Make your business a star. MessageMuse is now serving the Southeast (Florida, Georgia, North Carolina, South Carolina, Tennessee and Virginia).Request a Quote